If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery notification email for a refund, without needing a specific cause, although the buyer is responsible for the cost of returning the goods to us. We recommend returning your item(s) via recorded delivery as we cannot be responsible for lost items.
If the return is due to an error that we have made, we will gladly refund the cost of return postage.
In the case of exchanges, assuming the product is in good condition and currently stocked, we will credit (in the form of an online voucher inclusive of postage) against another purchase irrespective of the date of purchase.
If you have any questions regarding the returns process, please contact us at Book_Orders@fsce-tutors.co.uk
All returns are accepted at the discretion of Florence Squire Limited and refunds will be given in the same tender type as the original payment. Please allow 7 working days for the return to be processed.