The Florence Squire Centre of Excellence...

The Future Belongs to those who prepare for it today...


Last updated: 03 June 2016


Terms of website use

These terms of use (together with the documents referred to in it) tell you the terms on which you may make use of our website:

Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Information about us

We are registered in England and Wales under company number 06377043 and have our registered office at 43 London Road, London, SE1 6JW.

Our Company number is 06377043.

You can contact us via:

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site 

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You may not access or use the site or make any purchases via any proxy systems or other identity masking system.

Cancellation Policy

UK consumers and consumers from the rest of the European Union have a legal right to cancel a Contract at any time for any reason within 14 days, starting from the day after you receive the Products. In this case you will be entitled to receive a full refund of the price paid for the Products and any applicable delivery charges to the credit or debit card used to purchase the applicable Products. This legal right does not apply to non-EU customers.

To cancel a Contract, before the Products have been dispatched, you are able to do so by notifying our Customer Services team via between 9am and 5pm, Monday to Saturday, with your order number in the subject line. If your products have already been dispatched when you wish to cancel, please follow the three-step procedure set out in our Returns Policy.

(-) All products, which are the subject of a cancelled Contract, must be returned by you at your own risk and as soon as possible after the date you cancelled the Contract to us in the same condition in which they were delivered in accordance with our Returns Policy.

(-) Please note that you will be responsible for the costs of returning the Products to us, unless they were delivered to you in error or the Products are defective or faulty, in which case we will be responsible for the costs of returning the Products to us. If you do not return the Products as required, we may charge you a sum not exceeding the direct costs of recovering the Products.

(-) If you cancel the Contract before you have received the Product, but we have already processed the Products for delivery, you must not unpack the Products.

(-) On faulty or defective Products, after the 14-day cancellation period, we reserve the right to offer a reimbursement or replacement where appropriate.

Our cancellation rights:

(-) We shall be entitled to cancel the Contract if we have insufficient stock to deliver the goods ordered by you.

(-) We shall be entitled at our sole discretion and without notice to cancel the Contract and withdraw the account of any person suspected of purchasing or attempting to purchase any of our Products for commercial purposes or onward delivery by a third party in breach of these Terms.

(-) If the Contract is cancelled by us, we will notify you by e-mail at the address given by you in your order form or associated with your account with us. Any sum debited by us from your credit card or debit card will be re-credited to your account within twenty one (21) days of the date you place your order. We will not be liable for any loss or damage you incur as a consequence of such cancellation or be obliged to offer any compensation to you.

Returns Policy

In the rare event that the Product you receive is faulty or not as ordered, please contact us to arrange a replacement or reimbursement. You may return it to us in its original condition within 30 days of receipt in accordance with this Refunds Policy. All returns require prior authorisation. We will email this to you after you contact us. A copy of the returns authorisation email as well as a copy of the dispatch note or invoice associated with the order is required to process returns correctly.

How to return your product(s) in 3 easy steps:

  • Step 1: Get in touch through to obtain an F.S.C.E. Book store code.
  • Step 2: If your products need returning, please parcel them up with the original documentation and write the F.S.C.E. Book store code on the outside of the parcel.
  • Step 3: If we have arranged to collect the products from you, please leave as instructed. If we are unable to collect the products and you are returning them in the post to us, please obtain proof of postage.

If you are returning the product to us because it is defective, faulty or we have supplied you with the incorrect product or you claim the product was not described properly on our site:

We will usually process any refund due to you as soon as possible and in any case within 21 days of the day we receive the returned product.

Please note that any product(s), which are returned to us, will be at your own risk and we suggest that you obtain proof of posting certificate when the product is posted.

To receive a full refund, the product(s) must be returned or be made available for collection (as applicable) in their original packaging and in the same condition in which they were received. If you wish to return any product(s), you have a duty to keep them in your possession and to take reasonable care of them until you return them.

We will refund you on the credit card or debit card used by you to purchase the applicable product(s), or if you paid using your PayPal account, we shall credit that account.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site.

You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Thank you for visiting our site.